Frequently Asked Questions(FAQ)

FREQUENTLY ASKED QUESTIONS
Q: How do you handle and process food during the Coronavirus (CoVID-19)?
A: COVID-19 is impacting all businesses especially the food industry. After our governor lifted the restaurant dine-in restrition, we've taken every possible step to ensure food safety. Currently, only well cooked dishes will be made and physical distancing, food safety and proper preventive hygiene practices will be enforced. We recommend take-out and delivery service to avoid personal contact. Yet you're still welcome to sit down and enjoy our fresh cuisine keep in mind the safety measure. 

Q: Can I order by phone?
A: Absolutely! You can always call us/walk in to order and pay when you pick it up later. Just leave your phone number for us to contact you in case we need to make changes. It's wise to skip the line and order by phone.

Q: Can I make reservations?
A: Yes, we take reservations. Please give us a call before you arrive and we'll be happy to let you know how busy things are in our dining room. 

Q: What is inside your Ramen? 
A: Our Japanese Style hot Ramen soup is made with Fresh Ramen noodle, marinated pork belly or beef cooked with a few vegetables that are used to make the traditional Japanese Ramen. We cook our pork/chicken bone soup everyday to bring the authentic rich Ramen soup flavor. You can ask for other veggies available in our restaurant to be added to your Ramen bowl.

Q: I’m a vegetarian/vegan/gluten-free diner. Do you have anything for me on your menu?
A: We surely do! While we are not a vegetarian restaurant, we are proud to offer a variety of vegetarian/vegan options with gluten-free sauce. Our vegetarian Ramen bowl uses fried Tofu as the protein base and it can be always made in the non-meat broth without losing any original flavor. Please ask at the counter for guidance when placing your order, we will do everything we can to accommodate you. When in doubt, just ask!

Q: Do you have any promotions or happy hour?
A: Yes, follow us on our Facebook page www.facebook.com/HaikuTokyo/ to see the latest sales and what's trendy.

Q: How can I contact you with further questions?
​A: We'd love to hear from you! Our goal at Haiku Tokyo is to offer guests a warm, welcoming, and comfortable experience--but we can't do it without your feedback. Please share your comments and suggestions with us via our Comments form, or simply stop by to say hello! ​